Paint Revivers Return & Refund Policy

 

The Reality of Paint Restoration

Because every car's paint history is different, the final look depends entirely on your surface prep, your application method, and the current health of your vehicle's paint job. We stand behind the quality of our formula. However, we simply cannot guarantee a flawless, showroom finish for every single car. Because of this, we are unable to offer refunds on opened or used bottles just because the aesthetic results weren't what you hoped for. If you think the liquid itself is actually defective before you use it, check out the damages section below.

 

30-Day Return Window

We gladly offer a 30-day return window for items that are completely unused. You have a full 30 days from the date your package arrives to reach out and request a return. To qualify, your Paint Revivers products must be in the exact condition you received them. This means unopened, completely unused, and sitting in the original sealed packaging alongside your receipt or proof of purchase.

Starting a Return 

Getting a return started is easy. Just send us an email at help@paintrevivers.co.nz. If your return meets the requirements, we will reply with a shipping label and clear instructions on exactly where to mail your box. Please do not just send items back to us without emailing first. Packages that show up unannounced will not be accepted.

 

Damaged or Defective Orders

Take a good look at your order as soon as it shows up. If the bottle leaked, the liquid hardened in transit, or we accidentally sent the wrong item, email us right away at help@paintrevivers.co.nz. We want to evaluate the situation immediately so we can fix the problem and get you the right stuff in accordance with your consumer rights.

 

Non-Returnable Items

Due to the chemical nature of automotive finishes, a few things are strictly final sale. We cannot accept returns on any bottles that have had their seals broken or show signs of use. The same goes for any applicator pads, towels, or prep materials that have been taken out of their packaging. Gift cards and discounted sale items are also non-refundable. Keep in mind that returning chemicals safely requires certain shipping rules, so definitely reach out if you have questions about mailing these liquids back.

 

Making an Exchange

If you decide you need a different item, the quickest route is to return your original, unopened product using the steps above. Once we accept that return, you can just hop back on the site and place a brand new order for what you actually need.

 

European Union Customers

If we are shipping your order into the European Union, you are automatically covered by a 14-day cooling-off period. This gives you the right to cancel or return your order within 14 days of delivery for any reason at all. The same condition rules apply here. The items must be totally unused, unopened, and in their original packaging with a receipt.

 

Processing Your Refund

Once your return box lands at our facility, we will inspect the items and shoot you an email to let you know if the refund is approved. If everything looks good, the funds will be automatically sent back to your original payment method within 10 business days. Keep in mind that your bank or credit card provider might take a little extra time to actually post the money to your account. If it has been more than 15 business days since we approved your return and you still don't see the money, drop us a line at help@paintrevivers.co.nz so we can look into it.